Frequently Asked Questions
Everything you need to know about your custom experience.
How long does the shipping process take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 10-15 business days depending on customs processing.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes or mailers with no mention of the store name or contents on the exterior to ensure your privacy.
What is your return policy for custom kits?
Due to the intimate and custom nature of our products, we cannot accept returns once the kit has been opened or the safety seal is broken.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital options like PayPal and Apple Pay.
Are the materials used skin-safe?
Absolutely. All materials provided in our kits are medical-grade, hypoallergenic, and rigorously tested to ensure they are safe for skin contact.
Can I track my order after it has been placed?
Yes, once your order ships, you will receive an automated email containing a tracking number and a link to monitor your package's progress.